FAQ
Questions & Answers of Mask Orders
Q: Do you have face mask in stock?
A: Sorry, no mask in stock right now. Our factory has been taken over by our local government, masks have been sent to the most needed place in China to prevent the virus spreading.
Q: Can I place a face mask order now?
A: Yes, you can. Our factory is one of the chosen manufacturers to help government producing epidemic prevention supplies, so our production hasn’t stopped ever since. As soon as the traffic control is over, delivery will be arranged in order.
Q: Do you have any certificates?
A: We've got FDA, CE, ISO13485 and some licenses for domestic market.
Q: Which kind of face mask can you supply? How about packing?
A: Our face masks are made of 100% new material, 3 ply non-woven, blue or white color. You can check the packing details in the "Packaging & Shipping" part.
Q: What's your MOQ and price?
A: MOQ is 100,000pcs, FOB Shanghai price is 0.32USD/pc based on MOQ.
Q: What’s your payment term?
A: 50% payment before production, 50% payment before shipping.
Q: What’s your lead time?
A: Now city traffic has been blocked by government to prevent the virus spreading. No one can get in or out until March 10th, except hospital cars and supplies car. Your order can be finised within 30days after our city is back to normal.
Q: Can you shipping to my address? How much for shipping cost?
A: Pls send us your shipping address, then we will calculate the shipping cost for you.
Q: Is it available to do customization?
A: Yes, it is acceptable. But we do not suggest you do that at this moment, customized orders take at least 10 more days to produce than regular orders.
